Shipping and Delivery

We are currently using National Courier for deliveries.  No PO boxes are acceptable as a shipping address due to the size of the parcels.   Please provide us with a work address or a home address where there will be someone to receive the goods this would be greatly appreciated.  Couriers will leave parcels unattended with a note left by you as authority, but this is at your own risk.

Shipping/delivery times are 4-6 days from clearance of payment. Goods are shipped from Geelong, Victoria.

 

Shipping

Shipping is included in the final price of all paintings on this website, Australia wide delivery only.

Pricing

Canvas art prices on this site are all in Australian Dollars (AUD) and include delivery Australia wide.  All prices are inclusive of GST.

Custom Paintings

Custom paintings are either paintings from your photos, or artwork that we currently display on our site that is being modified to your colour/size requirements. 

We require a 50% deposit for custom work and send you photographs of your painting for approval.  We will make revisions to your paintings until you are satisfied, 

The artwork is then sent to drying and the balance is payable when the painting is ready to be despatched. 

There are no refunds on custom paintings for change of mind, and no refunds after final approval.  We will have the work produced again as a replacement in the instance that the painting is damaged in transport. 

Refunds & Returns

If the painting is damaged in any way through transport, we will either replace the painting for one similar, give you a credit to spend on our site or refund your money. Any claims for damage during transport will be passed back to the transport company and all applicable claim forms will need to be signed by you for insurance.

If you have simple changed your mind, please contact us and we can make arrangements for a credit – less shipping costs for returning the painting and re-sending a replacement. You have 45 days from acceptance of the original parcel to request a credit. This credit must be spent within 12 months or it becomes void. Goods must be returned, undamaged and packed in similar packaging for transport purposes. Damaged goods will not be refunded/credited unless the process of completing claim forms has been performed as per above.

Product Disclaimer

Paintings for sale on our website are all actual photographs of paintings.  Each painting is prepared by hand and there may be slight variations between the photo loaded to our site and the painting that you receive. If you are concerned in any way, we are more than happy to send you a photo of the actual painting that is being packed for shipment for your approval prior to the goods being collected by our courier. Please take into account that computer/telephone screens can alter the colours slightly due to the nature of backlit screens.

Privacy

Here at ksartery.com.au, we are dedicated to keeping your information private. We will not pass on or sell your details to any third party. We use the information that you provide for delivery and updates.