Q: How does my painting arrive?

Stretched and ready to hang is the short answer to this one.  All artwork for sale is stretched before despatch (unless specified unstretched by you).  The painting is packed in bubble wrap for protection and then packed into specially designed cartons for shipping.  Every effort is taken to ensure safe transport.

 

paintings for sale wall art packaging

Q: Are your paintings really paintings?  Not prints?

A: All of our paintings for sale are hand painted, we do not sell any prints.  We have in the past purchased what we thought were paintings and when a canvas print arrived we were very disappointed and understand people being frustrated with online galleries when this happens.

   Artwork for Sale | Hand painted | online Art

We have been asked how do I know if a painting is real and not just painted over a print?  We quote from one of our artists :

Quoting from our artist:

“A genuine oil painting will be more lustrous and stereoscopic.  It will always be thicker than paintings that are painted on prints”.

“When in doubt, you can use a magnifier search for the printmarks on the paintings to distinguish the genuine oil painting and the paintings on prints”

Q: How do I order?

A: Simply add your paintings to the shopping cart as you are browsing.  When you are ready to purchase, you can go to our checkout and they will be there for your review.  You can choose to register with our site as a shopper and have your details saved for future log in, or you can choose to use the Express checkout service via PayPal.

Q: How long will it be before my painting arrives? Can I pick up the painting from your warehouse?

A: Our art for sale is in store and ready to despatch.  You can expect to get your painting within 3 - 7 days from payment being cleared.  Special order pieces, we quote 6 weeks for delivery, but in most cases you will recive your piece within 4 weeks.  We are based in Geelong Victoria and you are welcome to pick up your painting by arranged appointment.  Please This email address is being protected from spambots. You need JavaScript enabled to view it. immediately after ordering so that we hold your painting in the warehouse for your collection.

Q: What size paintings do you have?

A: We have paintings ranging from 50cm x 60cm to 150cm x 200cm as standard stock lines.  We choose sizes for stocked items based on our artist's ideas and also what the customers are looking for.  We are able to have any painting that is for sale through our gallery reproduced for you in a custom size to suit your space perfectly.

Q: Is the painting exactly the same as on the web page?

A: Art for sale through our gallery is all hand painted so there are always going to be slight variations from painting to painting.  We are more than happy to send you photos of the EXACT painting that we are going to be sending if you are in doubt.    Custom Artwork being produced to your size, colour or from photos, will include sending through photos for your approval prior to delivery. 

Q: Why are your prices so low?

A: Online Galleries do not have the high overheads that retail stores have.  We invest in the artist's work and bring it to our store and do not charge consignment fees that are often included in prices in retail galleries. 

Q: Do you have payment options other than Paypal?

A: Yes we do.  We have decided to only offer paypal on the website as it is a secure payment system and the largest payment system for online sales throughout the world.  Some people are uncomfortable with giving out their credit card details online for a good reason!  We are able to accept direct deposit, credit card over the phone, eftpos including debit cards in person or cash on delivery.  Just contact us to make arrangements that suit you.

Q: Can we visit your store/warehouse to browse in person?

A: We are more than happy to have you visit us at our warehouse.  We are located at 35 Nobility Street Moolap (Geelong, Vic).   If you would like to come and see us, please This email address is being protected from spambots. You need JavaScript enabled to view it.when you will be here to make sure we are on site. 

We are generall open weekdays 9am - 5pm and weekends by appointment. 

Q: What is the process for custom works?

A: As soon as you establish a size that you would like to have painted, send us through a photograph of what you would like to have done. We will have a quote back to you within 2-3 days.  Our artists will then commence work – with a 50% deposit – and we will email you proofs for your approval within 14 – 21 days.  We will not take payment in full until the painting has been approved and it is ready to ship.  Please allow up to 21 days for delivery from your formal approval.

Q: What if I am not happy with the painting?

A: If you are not happy with the painting please contact us immediately with your concern.  If the painting is damaged in any way through transport, we will either replace the painting for one similar, give you a credit to spend on our site or refund your money. Any claims for damage during transport will be passed back to the transport company and all applicable claim forms will need to be signed by you for insurance.  If you have simply changed your mind, please This email address is being protected from spambots. You need JavaScript enabled to view it. and we can make arrangements for a credit – less shipping costs for returning the painting.  You have 45 days from acceptance of the original parcel to request a credit. This credit must be spent within 12 months or it becomes void.

Q: A painting for sale has gone from your site, I was thinking about buying it.  What do I do?

A: We try to keep our range of art for sale fresh and changing with the deisgn trends throughout the world.  We often only buy in 1 - 2 of each oil painting, and then replace that work with new work.  This keeps us different to other online galleries and gives many artists the opportunity to provide artwork to us throughout the year.  If there was a piece that you were interested in, we are able to have a reproduction of that painting produced for you within 6 - 8 weeks.